Video Doorbell Installation Guide
The HKC Video Doorbell has been designed to be easy to install by following the prompts on the HKC SecureComm2 app. Please also see technical guidance and videos below on how to install this product.
Note:
- This product can only be installed by registered and trained HKC installers.
- The control panel must be placed into engineer mode before the doorbell can be installed.
- The control panel must have a valid SecureComm subscription with a doorbell package added
Installing the HKC Video Doorbell
To add a Video Doorbell to a SecureComm system, you must sign the customer up for a SecureComm package that includes a Video Doorbell subscription. The Installer Portal can be found at https://portal.securecomm.cloud. Sign in to this portal using your SmartLink700 credentials.
The following items are included with the Video Doorbell:
- Video Doorbell – The main unit that mounts beside the door.
- Mounting Bracket – Attaches to the wall and securely holds the doorbell in place and provides tamper detection.
- 15‑degree Angled Wedge – An optional accessory that adjusts the camera angle if the doorway is offset.
- Adhesive Mounting Sticker – Allows the bracket to be mounted without screws, if preferred.
- Plug‑in Chime with Twist‑Lock Adapter – Provides an audible alert inside the property.
- Accessory Pack – Includes:
- Screws for connecting permanent power to doorbell.
- Solder seal connectors for joining cables.
- A release pin to remove doorbell from mounting bracket.
- Fuse assembly for adding in line if Doorbell is permanently powered.
- HKC Camera sticker - To inform visitors that video recording is in use.
- Quick Start Installation Guide
Add Video Doorbell to SecureComm2 App
To add a new device, log in to the system using the SecureComm2 app, select the Devices tab, and tap the + icon.
When prompted, enable camera access so the device QR code can be scanned:
Scan the QR code on the back of the device to add it. Alternatively, if the QR codes aren't accessible, the devices can be added manually by choosing the option to enter the setup manually at the bottom of this page.
Note that the Chime unit can also be added by scanning its QR code. See Pair and Power Chime Unit section for further details on how to add Chime unit.
This product includes a User Acknowledgement confirming awareness of legal and responsible use requirements for video and audio recording.
The end user is responsible for ensuring that camera positioning, recording settings, and use of audio comply with applicable data protection and privacy legislation. This includes limiting capture to the user’s own property wherever possible, providing appropriate notification when recording is in use, and responding to lawful requests relating to recorded footage.
Access to live video, recordings, and system controls is granted through the SecureComm2 app. Users should regularly review authorised access and ensure that only trusted individuals retain credentials. All access codes should be verified or changed at system handover to maintain security and accountability.
This product includes an Installer Acknowledgement confirming that the system has been installed and commissioned in accordance with EN 50131 principles and recognised security and privacy best practices.
Installers are responsible for ensuring that no default or temporary access user codes remain active after handover. All user access, including app permissions and system codes, must be set or verified with the end user at completion.
Failure to remove installer access may compromise system security, user privacy, and regulatory compliance, including obligations under PSA guidance, PD 6662, and applicable data protection legislation. Proper handover is a critical part of a compliant and professional installation.
Install the mounting bracket using the screws or adhesive pad provided. If doorbell is being powered from a permanent supply, bring cables through the bracket. Use solder connectors if needed to extend cables.
The Video Doorbell can be powered using a permanent 12–24 V DC or 8–24 V AC supply, or via the internal battery pack. For optimal performance and access to all features, the use of a permanent power supply is strongly recommended. Power up device by holding the power button for 2 seconds. Doorbell will announce "Welcome to Doorbell".
After choosing the "Connect Device" option, wait for the ring led to flash twice every 3 seconds to indicate the doorbell is ready to pair.
Ensure the device you are using to pair the doorbell has Wi-Fi enabled and allow the SecureComm2 app any required permissions
Allow SecureComm2 app to find devices on local Wi-Fi Networks
Select Wi-Fi Network to connect to. This should be the customer's broadband router.
Note: Doorbell is only compatible with 2.4GHz Wi-Fi routers
Give the Doorbell a name for the location in which it has been installed and choose the Save option:
This completes the doorbell installation process. A Chime unit can now be added, or can easily be added at a later stage from Devices page:
Add Chime unit
A Chime can be added after the doorbell has been added, or can be added from the Devices tab. The chime unit should be plugged in first and the Pair to Doorbell option selected:
After Chime unit has been plugged in, press and hold the middle button until the pairing sound has been heard, then select the Pair Chime option. The Chime unit should play a doorbell sound
On the right-hand side of the Chime unit there are 3 buttons:
Top Button - Changes chime sound. There are 6 different Chime sounds available. Keep pressing this button to cycle through the 6 options.
Middle Button - Adjust volume. There are 8 volume levels available. Keep pressing this button to change the volume level from 0 to 7.
Bottom Button - Mute. Pressing this button once will mute the Chime unit. Press it again to unmute.
Device Settings
Device settings can be selected from the Devices page:
Or from the Livestream page:
The Settings main screen gives access to all device settings.
From this screen you can access the following options:
- Mute Chime: If this option is enabled, any connected chime units will not operate.
- Enable or Disable Ring Alerts: Disabling Ring Alerts will stop doorbell Ring notifications being sent to this device until Ring Alerts are enabled again.
- Live View: This option will present a live video and audio stream from the camera.
- Device Health, Camera Settings and Pair Chime options are also available on this screen. These options are explained in detail in the sections below.
The Device Health screen gives information about device information such as:
- Device Name: Name of device programmed during setup e.g Front Door, Office Door etc. The device name can also be edited in this screen.
- Automatic Upgrade: Allows automatic firmware upgrades for the device. We recommend this option is enabled for best device performance.
- Battery Level: Information on whether the battery is ok or low and battery percentage information.
- Firmware version: The version and release date of the device firmware.
- Device power source: Whether the unit is powered from a permanent supply or from its internal battery.
- Serial Number: Device serial number.
- Tamper information: Tamper switch open or closed.
- Reset Device Settings: Allows for all device settings to be reset to factory defaults.
- Remove Device: Allows for a device to be removed from a system.
The Camera Settings Screen allows for Camera options to be changed:
- Low Light Illumination: An infra-red LED is enabled on the device by default to improve night vision. If you experience any issues with reflections from windows etc. you can disable this option but note that this will reduce visibility at night time.
- RIng Button LED: There is an LED surrounding the Ring Button. This LED can be disabled, can be made to illuminate only when recording video or can be enabled for any activity e.g. motion or AI detection events, ring events and recording events etc.
- Ring Button LED at Night: The Ring Button LED can be disabled or enabled at night time
- Night Vision: This option enables or disables Night vision camera in low light conditions. When this option is off, the camera will operate in full colour mode, and will switch to black and white mode at night time to improve night vision
- Camera Speaker: Set the volume level of the camera speaker for communication with callers
- Video Quality: Choose the video quality (Standard 720P or High definition 1080P)
The Events & Notifications screen is used to determine which events are recorded or logged by the doorbell, and which events are reported to the customer’s phone as notifications.
Important note: Event options are global to the doorbell being configured, while notification options are unique to the phone used to configure these settings.
The following events can be recorded/logged:
- Ring Events: Record all ring button pressed events.
- AI Events: Record all AI-generated events, including person, package, animal, and vehicle detected events.
- Other Motion Events: Record all motion-detected events triggered by the PIR sensor that are not detected as AI events.
- Tamper Events: Log any device tamper events.
- Fault Events: Log all device fault events. These include mains power fault/restored, battery power low/restored, device disconnected, device offline, and device factory reset events.
- Privacy Events: Log all privacy-related events. These include deletion of recorded clips or events, device configuration changes, and livestream activation.
Turning off Notifications for events will stop notifications from being sent to this device only
The Motion Settings screen is used to enable or disable the PIR sensor that is used to detect motion, or to change the sensitivity of motion detection. The following options can be programmed:
- Motion Detection: Enable or Disable Motion detection on this device. If the doorbell is operating on battery only we highly recommend this setting is disabled to give best battery performance
- Motion Sensitivity: Sets the sensitivity of the PIR sensor to motion range and response. The lowest sensitivity setting is 1 and the highest setting is 5
- Retrigger Time: After any recording event has ended, any new motion detected within the retrigger time will be ignored during the time programmed here.
The Network Information screen displays the current network status and connection details of the video doorbell.
- IP Address: Shows the local IP address currently assigned to the doorbell by the network. This address is used for communication within your local network.
- Wi‑Fi MAC Address: Displays the unique hardware identifier of the doorbell’s Wi‑Fi interface. This may be required for router configuration or network troubleshooting.
- Wi‑Fi RSSI: Indicates the received signal strength (Received Signal Strength Indicator) of the Wi‑Fi connection, measured in dBm. Lower (more negative) values indicate a weaker signal.
- Wi‑Fi Signal Level: Provides a simplified indication of Wi‑Fi signal quality (for example: Excellent, Good, Fair, or Poor) based on the current RSSI value.
- Wi‑Fi SSID: Shows the name of the Wi‑Fi network (SSID) to which the video doorbell is currently connected.
- Change Network: Allows for the device to be added to a new Wi-Fi Router
The Wi-Fi router the doorbell is connected to can also be changed from this screen by selecting the Change Network option:
To change the Wi-Fi network the device is connected to, select the Change Network option in the Network Information screen, then press the "Change Network" button.
The device must be restarted into pairing mode to be factory reset. To do this, remove the doorbell from its mounting bracket then press and hold the power button on the rear and the ring button on the front simultaneously for approximately 10 seconds until a high-pitched reset sound is heard.
Wait for the ring led to flash twice every 3 seconds to indicate the doorbell is ready to pair, then press the "Ready to Pair" option. The device may take a minute or 2 to be ready to pair.
Allow SecureComm2 app to find devices on local Wi-Fi Networks
Select new Wi-Fi Network to connect to. This should be the customers broadband router
The Record Settings Screen is used to program recording settings as follows:
- Automatic Clip Length Mode: If this option is enabled, the recording will finish sooner than the recording length programmed if there is no more motion detected.
- Record Audio: If this option is enabled, audio will be recorded during video recordings.
- Record Enable: If this option is enabled, the device will be allowed to make video recordings.
- Recording Length: This option sets the recording length for each video recording after an event has been detected.
- Record Live Stream Audio: If this option is enabled, any livestream events will also record audio.
The Privacy Settings Screen is used to mask areas that should not be shown on recordings such as neighbour's property or public footpaths or public areas. This protects privacy while keeping the camera focussed on the customers own space.
This screen shows the camera view as a grid. To select privacy areas:
- Single tap: Press any grid square to mark/unmark it.
- Drag gesture: Press and swipe across multiple squares to quickly select groups of grid areas.
- Hint: switch the phone into landscape mode to see larger grid areas and to facilitate faster selection of grid areas.
Cells that have been highlighted will not be visible in live feed or recordings.
Frequently Asked Questions
The Video Doorbell allows users to see, hear, and speak with visitors at their door via the SecureComm2 app. It provides live video, motion detection, two‑way audio, push notifications, and local chime support, all integrated into the existing alarm ecosystem.
No. You must sign the customer up for a SecureComm package that includes a Video Doorbell subscription in order to use the Video Doorbell.
Yes, but for now you will need to contact us to upgrade the customer's SecureComm package to support a VIdeo Doorbell product. Please contact Security & Risk on +353-1-4567077 to do this.
No. The Video Doorbell must be accessed via a control panel that is connected to the SecureComm service. We will allow for this option in future versions.
Most installers find the installation process to be straightforward and familiar, comparable to other video doorbells on the market. We have included a Quick Start Guide in the box with useful links to installation guides and videos.
Tip: Ensure the device is fully charged before onboarding if you are planning to use it on battery only. THe Doorbell is shipped in a fully charged state but the battery may have depleted slightly while in storage.
Yes. changing Wi‑Fi requires physical access to the device to load factory defaults and initiate re‑onboarding.
Yes. The unit supports:
- Internal rechargeable battery
- 12-24V DC supply
- 8-24V AC Supply
- Existing doorbell transformer (where compatible)
- If the device is powered by battery only, the battery will need to be charged periodically via a USB-C charger & cable.
For optimum battery performance, we recommend the following:
- In Motion Settings, turn off Motion detection - in this case the doorbell will only operate if someone presses the Ring button. Assuming 2 doorbell activations per day with 30 second recorded clips, the battery should last approximately 6 months.
- If motion settings are enabled, reduce the Motion Sensitivity to avoid picking up false detections of motion.
- In Record Settings, enable the "Automatic Clip Length Mode" option and reduce the Recording length time to 10 seconds.
- An average doorbell on battery power that has Motion detection enabled, with a recording length of 10 seconds and receiving a maximum of 10 activations per day (ring + motion events) will last approximately 6 months before needing a battery recharge.
- If a motion-enabled doorbell is placed in a high traffic area (greater than 10 activations per day), this will significantly affect the battery life of the device.
- We highly recommend powering the device from a permanent power supply for optimum performance and for full feature support.
No. The Video Doorbell does not trigger existing mechanical doorbells.
A dedicated wireless chime must be used; one is provided with each Video Doorbell. This allows the chime to be placed in an area of the property where it can be easily heard.
Up to six wireless chime units can be paired with a single Video Doorbell to improve audibility throughout the property.
Notifications are sent instantly from the SecureComm server and are generally very reliable.
There may be a short delay of a few seconds when accessing the video stream, as the user must first log in to the app. However, if biometric login is enabled, users can typically access the video stream and begin talking to the caller within approximately 10 seconds of receiving the notification.
Currently, alerts are delivered as push notifications, not phone‑style calls.
No. Only short, encrypted video clips are stored locally on the device. These clips are then uploaded to the SecureComm Cloud and automatically deleted from the device. Clips are retained in SecureComm for a limited number of days, depending on the SecureComm camera package selected. If no Wi‑Fi connection is available, clips will remain securely stored on the device and will be uploaded automatically once network connectivity is restored.
Troubleshooting Guide
Common causes:
- Wrong Wi‑Fi password (the device may accept an incorrect password and fail silently)
- Weak signal at the door location
Recommended steps:
- Check RSSI in the app (‑60 dBm or better is ideal)
- Video Doorbell will only connect to a 2.4 GHz Wi-FI network
- Test onboarding using a mobile hotspot to rule out network issues
- If needed, reset the unit and re‑add it to the app
To factory default a Video Doorbell, press and hold the power button on the rear of the device and the Ring button on the front for at least 10 seconds until a high-pitched sound is heard.
To reset a Video Doorbell, press and release the reset button on the back of the doorbell. You will need to use the release pin to access this switch.