Video Doorbell Settings

Help guide for users of the HKC Video Doorbell.

Changing your HKC Video Doorbell Settings

The HKC Video Doorbell has been designed for ease of use and is fully integrated into the HKC SecureComm2 app, so there’s no need to manage multiple apps for your security system.

With the Video Doorbell, you can see, hear, and speak to visitors at your door directly through the SecureComm2 app. It offers live video, motion detection, two‑way audio, push notifications, and local chime support—all seamlessly integrated into your existing alarm ecosystem.

Using the HKC SecureComm2 app, you can:

Receive notifications when the doorbell is pressed
Receive notifications for AI‑detected events such as Person, Package, Vehicle, or Pet detection
Easily adjust all doorbell settings, including recording times and motion sensitivity

Each setting includes a help icon that you can tap for more information about that option.

Please see additional help below for a full explanation of all settings and guidance on how to configure your Video Doorbell.

Device Settings

The Settings main screen gives access to all device settings.

From this screen you can access the following options:

Mute Chime: If this option is enabled, any connected chime units will not operate.
Enable or Disable Ring Alerts: Disabling Ring Alerts will stop doorbell Ring notifications being sent to this device until Ring Alerts are enabled again.
Live View: This option will present a live video and audio stream from the camera.
Device Health, Camera Settings and Pair Chime options are also available on this screen. These options are explained in detail in the sections below.

The Device Health screen gives information about device information such as:

Device Name: Name of device programmed during setup e.g Front Door, Office Door etc. The device name can also be edited in this screen.
Automatic Upgrade: Allows automatic firmware upgrades for the device. We recommend this option is enabled for best device performance.
Battery Level: Information on whether the battery is ok or low and battery percentage information.
Firmware version: The version and release date of the device firmware.
Device power source: Whether the unit is powered from a permanent supply or from its internal battery.
Serial Number: Device serial number.
Tamper information: Tamper switch open or closed.
Reset Device Settings: Allows for all device settings to be reset to factory defaults.
Remove Device: Allows for a device to be removed from a system.

The Camera Settings Screen allows for Camera options to be changed:

Low Light Illumination: An infra-red LED is enabled on the device by default to improve night vision. If you experience any issues with reflections from windows etc. you can disable this option but note that this will reduce visibility at night time.
RIng Button LED: There is an LED surrounding the Ring Button. This LED can be disabled, can be made to illuminate only when recording video or can be enabled for any activity e.g. motion or AI detection events, ring events and recording events etc.
Ring Button LED at Night: The Ring Button LED can be disabled or enabled at night time
Night Vision: This option enables or disables Night vision camera in low light conditions. When this option is off, the camera will operate in full colour mode, and will switch to black and white mode at night time to improve night vision
Camera Speaker: Set the volume level of the camera speaker for communication with callers
Video Quality: Choose the video quality (Standard 720P or High definition 1080P)

The Events & Notifications screen is used to determine which events are recorded or logged by the doorbell, and which events are reported to the customer’s phone as notifications.

Important note: Event options are global to the doorbell being configured, while notification options are unique to the phone used to configure these settings.

The following events can be recorded/logged:

Ring Events: Record all ring button pressed events.
AI Events: Record all AI-generated events, including person, package, animal, and vehicle detected events.
Other Motion Events: Record all motion-detected events triggered by the PIR sensor that are not detected as AI events.
Tamper Events: Log any device tamper events.
Fault Events: Log all device fault events. These include mains power fault/restored, battery power low/restored, device disconnected, device offline, and device factory reset events.
Privacy Events: Log all privacy-related events. These include deletion of recorded clips or events, device configuration changes, and livestream activation.

Turning off Notifications for events will stop notifications from being sent to this device only

The Motion Settings screen is used to enable or disable the PIR sensor that is used to detect motion, or to change the sensitivity of motion detection. The following options can be programmed:

Motion Detection: Enable or Disable Motion detection on this device. If the doorbell is operating on battery only we highly recommend this setting is disabled to give best battery performance
Motion Sensitivity: Sets the sensitivity of the PIR sensor to motion range and response. The lowest sensitivity setting is 1 and the highest setting is 5
Retrigger Time: After any recording event has ended, any new motion detected within the retrigger time will be ignored during the time programmed here.

The Network Information screen displays the current network status and connection details of the video doorbell.

IP Address: Shows the local IP address currently assigned to the doorbell by the network. This address is used for communication within your local network.
Wi‑Fi MAC Address: Displays the unique hardware identifier of the doorbell’s Wi‑Fi interface. This may be required for router configuration or network troubleshooting.
Wi‑Fi RSSI: Indicates the received signal strength (Received Signal Strength Indicator) of the Wi‑Fi connection, measured in dBm. Lower (more negative) values indicate a weaker signal.
Wi‑Fi Signal Level: Provides a simplified indication of Wi‑Fi signal quality (for example: Excellent, Good, Fair, or Poor) based on the current RSSI value.
Wi‑Fi SSID: Shows the name of the Wi‑Fi network (SSID) to which the video doorbell is currently connected.
Change Network: Allows for the device to be added to a new Wi-Fi Router

The Wi-Fi router the doorbell is connected to can also be changed from this screen by selecting the Change Network option:

To change the Wi-Fi network the device is connected to, select the Change Network option in the Network Information screen, then press the "Change Network" button.

The device must be restarted into pairing mode to be factory reset. To do this, remove the doorbell from its mounting bracket then press and hold the power button on the rear and the ring button on the front simultaneously for approximately 10 seconds until a high-pitched reset sound is heard.

Wait for the ring led to flash twice every 3 seconds to indicate the doorbell is ready to pair, then press the "Ready to Pair" option. The device may take a minute or 2 to be ready to pair.

Allow SecureComm2 app to find devices on local Wi-Fi Networks

Select new Wi-Fi Network to connect to. This should be the customers broadband router

After selecting the router, enter the password and connect to router:

The Record Settings Screen is used to program recording settings as follows:

Automatic Clip Length Mode: If this option is enabled, the recording will finish sooner than the recording length programmed if there is no more motion detected.
Record Audio: If this option is enabled, audio will be recorded during video recordings.
Record Enable: If this option is enabled, the device will be allowed to make video recordings.
Recording Length: This option sets the recording length for each video recording after an event has been detected.
Record Live Stream Audio: If this option is enabled, any livestream events will also record audio.

The Privacy Settings Screen is used to mask areas that should not be shown on recordings such as neighbour's property or public footpaths or public areas. This protects privacy while keeping the camera focussed on the customers own space.

This screen shows the camera view as a grid. To select privacy areas:

Single tap: Press any grid square to mark/unmark it.
Drag gesture: Press and swipe across multiple squares to quickly select groups of grid areas.
Hint: switch the phone into landscape mode to see larger grid areas and to facilitate faster selection of grid areas.

Cells that have been highlighted will not be visible in live feed or recordings.

Chime Settings

On the right-hand side of the Chime unit there are 3 buttons:

Top Button - Changes chime sound. There are 6 different Chime sounds available. Keep pressing this button to cycle through the 6 options.

Middle Button - Adjust volume. There are 8 volume levels available. Keep pressing this button to change the volume level from 0 to 7.

Bottom Button - Mute. Pressing this button once will mute the Chime unit. Press it again to unmute.

Frequently Asked Questions

If the device is powered by battery only, the battery will need to be charged periodically via a USB-C charger & cable.

For optimum battery performance, we recommend the following:

In Motion Settings, turn off Motion detection - in this case the doorbell will only operate if someone presses the Ring button. Assuming 2 doorbell activations per day with 30 second recorded clips, the battery should last approximately 6 months.
If motion settings are enabled, reduce the Motion Sensitivity to avoid picking up false detections of motion.
In Record Settings, enable the "Automatic Clip Length Mode" option and reduce the Recording length time to 10 seconds.
An average doorbell on battery power that has Motion detection enabled, with a recording length of 10 seconds and receiving a maximum of 10 activations per day (ring + motion events) will last approximately 6 months before needing a battery recharge.
If a motion-enabled doorbell is placed in a high traffic area (greater than 10 activations per day), this will significantly affect the battery life of the device.
We highly recommend powering the device from a permanent power supply for optimum performance and for full feature support.

No. Only short, encrypted video clips are stored locally on the device. These clips are then uploaded to the SecureComm Cloud and automatically deleted from the device. Clips are retained in SecureComm for a limited number of days, depending on the SecureComm camera package selected. If no Wi‑Fi connection is available, clips will remain securely stored on the device and will be uploaded automatically once network connectivity is restored.

Video Doorbell User Responsibilities

This product includes a User Acknowledgement confirming awareness of legal and responsible use requirements for video and audio recording.

The end user is responsible for ensuring that camera positioning, recording settings, and use of audio comply with applicable data protection and privacy legislation. This includes limiting capture to the user’s own property wherever possible, providing appropriate notification when recording is in use, and responding to lawful requests relating to recorded footage.

Access to live video, recordings, and system controls is granted through the SecureComm2 app. Users should regularly review authorised access and ensure that only trusted individuals retain credentials. All access codes should be verified or changed at system handover to maintain security and accountability.

Please ensure that you read and acknowledges these requirements.

Video Doorbell Settings

Changing your HKC Video Doorbell Settings

Device Settings

Select Device Settings

Settings Main Screen

Device Health Screen

Camera Settings Screen

Events & Notifications Screen

Motion Settings Screen

Network Information Screen

Change Wi-Fi Network

Record Settings Screen

Privacy Settings Screen

Chime Settings

Change Chime Settings

Frequently Asked Questions

What is this Video Doorbell designed to do?

Can I use the Video Doorbell without a SecureComm Subscription?

Can I use the Video Doorbell as a standalone product?

Do I need to remove the doorbell to change Wi‑Fi networks?

Can the Video Doorbell be battery powered?

If the Video Doorbell is powered on battery only, how long will the battery last?

Does the Doorbell work with an existing mechanical chime?

Are Doorbell App notifications instant?

Will my phone ring when the doorbell is pressed?

Is video stored on the Doorbell or on an SD card in the device?

Video Doorbell User Responsibilities

What are my responsibilites as a user of the HKC Video doorbell?